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Who we are

Barnel’s is a locally owned custom framing and retail store located in Lafayette, Louisiana.  We also offer many of our products via e-commerce. Though we welcome visitors across the globe to our website, we only ship and sell online within the continental United States.

Our website address is: http://barnels.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill out a contact form, the data is captured to send as an email only, and not stored permanently on our website.  We use the WordPress plugin Contact Form 7 to enable this function, which does not store submitted messages.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our use of Google Analytics (see Analytics, below) plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. 

We’ll also use cookies to keep track of cart contents, and wishlist contents, while you’re browsing our site. (See section on Shop & Wishlist below).

Barnel’s visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Barnels uses a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.  

We connect our WordPress site with Google Analytics through the use of a plugin, MonsterInsights.  MonsterInsights Google Analytics application uses the Google Analytics Reporting API to gather analytics about our website and present them in an actionable way via charts, graphs and tables inside our WordPress dashboard to site administrators only.  We do not collect or store your personal information as part of Google Analytics tracking.  

Shop

We collect information about you during the checkout process on our store using WooCommerce.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, order date, order total, item(s) purchased, IP address, browser type, and optional account information like username and password.  We do not store payment information such as credit card numbers (see Payments below). We’ll use this information for necessary purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Properly bill and ship your items 
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them (see above).

Wishlist

While you visit our site, we’ll track:

  • Products you’ve added to the wishlist: we’ll use this to show you and other users your favorite products.
  • Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store’s staff.

Who on our team has access

Barnel’s discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated providers that (i) need to know that information in order to process it on our behalf or to provide services available at Barnel’s website, and (ii) that have agreed not to disclose it to others. 

For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Shipping Providers

We use UPS to ship your products, and a plugin called UPS (BASIC) by XAdapter to calculate shipping rates.  Both providers will utilize some of your data to calculate rates and ship your order, including your shipping address, and the weight and dimensions of your product order.  Payment information is not provided.  These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. You may refer to the XAdapter Privacy Policy and the UPS Privacy Notice for more information.

E-newsletter

If you voluntarily sign up for our e-newsletter, the data you provide will be sent to MailChimp and stored on their server. You may unsubscribe at any time via the unsubscribe link in the footer of every email. Placing an order or sending us an email via our contact form does not automatically subscribe you to our e-newsletter list.  MailChimp is GDPR-compliant; please see their Privacy Policy for more details.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Google Analytics records are retained for 26 months, and customer purchase records for ten years.

What rights you have over your data

If you have an account on this site, have left comments, placed an order, or created a wish list you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Our website is hosted with SiteGround, using a digital certificate for encryption to keep information private as it’s sent to or from their servers.  You can access their Privacy Policy, which describes how they collect, use, share and process their customers’ personal data, and their Data Processing Agreement (DPA), which regulates their responsibilities as a host, thus allowing us, their client, to have a GDPR-compliant site.